Honkai Star Rail Maintenance: Schedule, Server Downtime & Stellar Jade Compensation

This guide covers everything you need to know: when maintenance happens, how long it lasts, which time zones it hits hardest, and exactly how many Stellar Jades land in your mailbox when servers come back. Whether you’re planning your next banner pulls or just trying to figure out when you can log back in, this is the only page you need to bookmark.

Maintenance is more than just downtime. It’s also the moment a new version goes live — new characters, new story content, new banners. Knowing the schedule lets you prepare your resources in advance, spend your Trailblaze Power before the servers drop, and claim your compensation the second the game comes back online.

If you’ve ever missed a compensation mail because the 30-day timer ran out, or logged in late and found you weren’t eligible — this guide will make sure that doesn’t happen again. Every detail about eligibility, claiming, and maximizing your free Stellar Jades is laid out below.

Maintenance in Honkai: Star Rail is a full server shutdown that HoYoverse runs before every new version update. When it starts, the game goes completely offline — you can’t log in, you can’t run dailies, and you can’t spend Trailblaze Power. Every player in every region hits the same wall at the same time.

The reason HoYoverse does this is practical. Installing a major version update — new characters, new areas, new systems — requires taking the live servers down entirely. It’s not possible to patch the game while millions of players are connected to it. The maintenance window is when HoYoverse’s engineers push the update, run checks, and make sure the new version is stable before letting anyone back in.

Maintenance is always announced in advance. Two to three days before the shutdown, HoYoverse posts an official maintenance notice on their social channels with the exact start time, expected duration, and compensation details. Around the same time, a scrolling warning banner appears at the top of your screen inside the game itself — a direct reminder that the servers are going down soon.

The shutdown affects all server regions simultaneously. North America, Europe, and Asia all go offline at the same real-world moment. The clock times look different depending on where you are, but nobody gets a head start on the new content.

Honkai: Star Rail releases a new version update every six weeks. That’s 42 days per cycle, which works out to roughly eight or nine maintenance windows per year. Each new version gets its own number — 4.0, 4.1, 4.2 — and each one comes with its own maintenance, its own new banners, and its own compensation.

The six-week cycle has been consistent across the game’s history, though HoYoverse has made exceptions when development timelines required it. Version 3.8, for example, was extended to eight weeks while HoYoverse finished work on the Planarcadia region for Version 4.0. When that happens, players receive additional compensation for the longer wait — more on that in the compensation section.

For planning purposes, the most reliable method is to count six weeks forward from the current version’s start date. If you know when 4.2 launched, you know roughly when 4.3 maintenance will begin. Community sites and official channels always confirm the exact date about two to three days out, so there’s never a situation where maintenance catches you completely off guard.

One thing worth noting: each version update always includes a pre-installation window that opens roughly 48 hours before maintenance. This lets you download the update files in advance, so when servers come back online you can get into the game immediately instead of waiting for a large download.

For North American players, maintenance usually lands in the early evening — annoying but manageable. European players tend to get the roughest timing, with servers going down around midnight and coming back in the early hours of the morning. Asian players, particularly those on the CST schedule, wake up to the new version already live.

Maintenance can end earlier than the five-hour mark if the update deploys cleanly. It can also run longer if HoYoverse encounters technical issues during deployment — in that case, the compensation amount increases to account for the extra downtime.

The pre-installation window opens about two days before maintenance. Version 4.2, for instance, had pre-installation available from April 20, 2026, with maintenance starting April 21–22 depending on region. Using the pre-download means you’re ready to play the moment servers come back up — no waiting on a large patch download while everyone else is already in.

This is what most players actually want to know. The short answer: 300 to 600 Stellar Jades per version update, delivered automatically to your in-game mailbox.

HoYoverse uses a consistent compensation formula tied to the length of the downtime. The standard rate is 60 Stellar Jades per hour of maintenance. For a typical five-hour window, that produces a base of 300 Jades — which HoYoverse generally supplements with an additional 300 Jades issued as issue-fix compensation alongside the update. The combined total for a standard maintenance is 600 Stellar Jades.

If maintenance runs over the scheduled five hours, HoYoverse adds 60 Jades for each additional hour. This has happened in the past, and HoYoverse has always followed through on the extra compensation when it does.

Extended version delays trigger a completely separate compensation on top of the routine maintenance reward. When Version 3.8 ran eight weeks instead of six, every eligible player received an additional 1,000 Stellar Jades and 10 Fuel via in-game mail — the largest single compensation drop in the game’s history at that point. That was separate from the 600 Jades for the actual maintenance window.

To put the standard compensation in perspective: 600 Stellar Jades equals roughly 3.75 pulls at 160 Jades per warp. Not a guaranteed 5-star, but a meaningful contribution to your pull reserves across a full year of updates.

Eligibility is simple. You need to be at Trailblaze Level 4 or above before maintenance begins. That’s it. There’s no minimum playtime requirement beyond that, no need to have completed specific missions, and no distinction based on your region or platform.

Trailblaze Level 4 is reached very early — typically within the first hour of playing, after finishing the opening tutorial and the initial missions aboard Herta Space Station. If you’ve played Honkai: Star Rail at all, you almost certainly cleared this bar a long time ago.

The one situation where players miss out is if they create a new account after maintenance has already started. If the servers are already down and you haven’t reached Level 4 on your account before the shutdown began, you won’t receive that version’s compensation. New players who start during the maintenance window itself don’t qualify until the next update.

There’s no action required to receive the Jades. You don’t need to register, activate anything, or enter a code. HoYoverse’s system checks your account level automatically and queues the compensation for delivery. All you do is log in after maintenance ends and open your mail.

If you’ve met the eligibility requirements and the mail hasn’t appeared within a few hours of servers coming back, contact HoYoverse support through the in-game feedback option under Settings. Provide your UID, server region, and a screenshot showing your Trailblaze Level. Contact within 72 hours of the issue for the fastest resolution.

Maintenance compensation is routine. Every patch, every six weeks, it shows up in your mailbox. It’s HoYoverse’s standard acknowledgment that the game was unavailable during the update window.

Delay compensation is different in both scale and intent. It’s issued when something disrupts the normal schedule — a version running longer than planned, a patch being pushed back, or an extended content gap. Because schedule disruptions affect player planning more significantly (banner timing, pull strategies, event participation), the compensation is considerably larger. It’s not something that happens every cycle — but when it does, the payout reflects the actual inconvenience.

Both types are delivered through the same Express Crew mail system and follow the same 30-day claim window. If a version has both (as Version 3.8 did), they arrive as separate mails and need to be claimed individually.

None of this is mandatory, but players who skip the stamina burn in particular tend to regret it — you’re leaving Trailblaze Power on the table that could have become upgrade materials or relic runs.

HoYoverse never makes players guess. The maintenance notice always goes out through official channels two to three days before the scheduled shutdown, and it includes the exact start time, expected duration, and compensation details all in one post.

The most reliable places to check:

• Official X (Twitter) account @honkaistarrail — the maintenance notice is always posted here first, usually as a pinned or highlighted post
• HoYoverse’s official website — the same notice is published under News and Announcements
• In-game notification — a scrolling banner at the top of the screen appears in the days leading up to the shutdown
• Community tracking sites (Game8, Sportskeeda, dedicated HSR countdown tools) — these convert the official times into every major time zone and often add version-specific details like pre-download windows and compensation breakdowns

Because the cycle is consistent at approximately six weeks, you can estimate future maintenance dates without waiting for an official announcement. Count 42 days forward from the current version’s launch date and you’ll land within a day or two of the actual maintenance window. The official confirmation tightens that estimate to the exact hour.

If you’re managing multiple accounts or tracking banners across several versions, a calendar reminder set six weeks out from each maintenance date is the simplest system. Community Discord servers for Honkai: Star Rail also post alerts automatically when official maintenance notices go live.